Why Us?

Financial Security

Your In-house Billers: If you employ in-house billers that are managing your finances, basically your entire financial future is in the hands of non-certified and non-professionals. Almost all in-house billing staff usually only has a high school education or some college level education. Please Think! Income form medical billing is the SOLE source of your revenue, business and personal, do you really think it’s a smart idea to have just anyone be in charge of your financial future?

Other Medical Billing Companies: We always urge our potential clients to interview a few medical billing companies prior to us. We are sure that the level of financial security that we offer is an industry benchmark. Most medical billing companies DO NOT employ attorneys, college graduates with financial degrees, MBAs or a financial data analyst. Industry wide, medical billing companies are cutting costs by outsourcing work and hiring untrained, uncertified, entry level personal. Is that the kind of service your practice deserves?

The questions that you should be asking yourself:

1. Who holds the sole source of my income in their hands?

2. What is the level of education of my in-house billers?

3. What experience do these people have with managing money?

The answer is clear, in-house billers and most billing companies are nothing more than glorified secretaries. This form of finance management is guaranteed to backfire with a tremendous amount of cost in forms of specialized mismanagement.

How are we different? No-Fault Billing.com delivers peace of mind that your income is in the hands of financial experts. As indicated below, our staff is highly educated not only in No-Fault medical billing and collection but also in accounting and financing.  We have lawyers, college graduates, data analysts, and men and women armed with MBAs working around the clock to ensure your financial success.

Experts at Work of No-Fault Billing

Attorneys: We employ the very best talent the No-Fault industry has to offer. Over one-third (1/3) of our staff is compiled of licensed New York State attorneys, yes attorneys. Every step of the No-Fault billing and collection is over seen by one of them.

MBAs: Each No-Fault billing account is managed by a team of executives which includes a NYS licensed attorney and a staff member with a bachelor’s degree. Healthcare providers with larger gross revenues also have an account executive with an MBA degree assigned to their account.

Experts: Billers, shippers, verification staff, debt collectors, adjusters, and settlement staff are all members of our highly trained and skilled staff.  We are proud to say that 95% of our staff members average at least 7 years of No-Fault industry experience.

Data Analysts: Data analysts are assigned to all of our No-Fault billing clients.  We realize, each medical practice is unique; various factors combined formulate its uniqueness. Our analysts provide real time feed back to each physician on neighborhood demographics, referrals, insurance companies’ verification trends, denial reasons and trends, bulk settlements, and etc.  Our analysts do accurate forecasting on anticipated payments to ensure that physicians are empowered to make better financial decisions.

Real Questions:

1. Why do you hire CPA’s to file taxes?

2. Why do you hire financial planners to plan for retirement?

3. Why do you go to doctors and not just use over the counter medicines?

4. Why do you hire lawyers when you can represent yourself?

One Simple Answer: Experts are hired to get the job done RIGHT. No-Fault Billing.com is that expert! We specialize in complex New York No-Fault Billing.

People visit your practice because you are a healthcare provider that specializes in a particular area. Please Think: if all your patients took the approach of only using over the counter medications and remedies, there would be no need for real physicians.

Expertise & Training in No-Fault Billing

Your In-house Biller: When was the last time your in house biller had any real training and or continued education? Your in-house biller has been with you for 5, 10, or even 15 years, GREAT! So that means whatever that person has been doing wrong, he or she has been doing wrong for that many years.

Whatever your in-house biller has learned has been by trial and error and now as your in-house biller that trend in their career is continuing. Maybe you employ a biller who actually has a certification of some kind, but the question is which kind? Who is the issuing authority of that certification?

Other Billing Companies: It’s a fact that we have yet to come across one medical billing company that specializes in No-Fault billing and it’s the core of their business. Research will lead to you to many billing companies that “CAN” or are “ABLE TO” do No-Fault billing. HOWEVER, you will not find a single billing company in the entire State of New York which specializes in New York No-Fault billing and can even come close to our service. Therefore what real need would any medical billing company have to even attempt to keep up with No-Fault billing continuing education?

How are we different? Very much like CMEs (continuing medical education) the business of No-Fault billing and collection requires continuous learnings.

Our staff is continuously training, retraining, and making sure they are prepared for anticipated changes prior to them taking effect. Our staff maintains the highest level of education and training in No-Fault medical billing and collection.

Continuing education in No-Fault billing protocols, No-Fault billing verifications, the standard of proof of mail and proof of delivery are just few common examples. Our experts are creating and deploying procedural protocols to handle the changes in No-Fault billing on a daily basis.

The following are a few examples on how continuing education of our staffed has helped our physician clients.

1^st Example: Office Based Surgery Centers: (JACO – AAAASF) In the last 18  months, some major changes transpired to the No-Fault billing procedure related to office based surgery centers;

1. In order to submit a bill to a No-Fault carrier for the use of office based surgery centers; the provider has to either be an owner, a shareholder, or a W2 employee of the PC to which the office base surgery center was accredited.

This was not always the case; this is fairly a recent change. Prior to this, any physician could have used another physician’s office based surgery center and bill to No-Fault carrier directly. Our experts knew about this change and were able to inform all clients prior to it taking effect.

2nd Example: NF3’s cannot be used to submit office based surgery center bills to the No-Fault carrier, UB-04s are now required, NF5 is also required by some carriers.

As No-Fault carriers succeed in acquiring more insurance carrier friendly rulings from either courts and or legislation, continuing education has become a immense part of No-Fault billing. All medical specialties are constantly under scrutiny and only a true expert in No-Fault billing can keep up through continuing education.

Accountability

Your In-house billers: In-house billers, employed by physicians can never be held accountable for their faults/mistakes besides being terminated.

If your in-house biller does not submit bills a No-Fault carrier within 45 days of the service, or he/she does not respond to the verification’s request by the No-Fault carrier within 120 days, or responds to that verification request in an incorrect manner, or doesn’t document the proof of mail correctly, or does not secure proper documentation to bill MVIAC, or any other scenarios which may cause a financial loss to occur, you have absolutely no recourse except firing that employee.

Most in-house billers are not in a position to reimburse for the financial loss that they cause their employers (physicians), hence its confirmed that 99% of the time, in-house billers can not be truly held accountable for their mistakes which result in your financial loss.

Other Billing Companies: Please take a few minutes and read about most of the billing company advertisements online; you will start to see a disturbing trend. A significant portion of medical billing companies are fly by night operations, set up by house wives in their basements.

Those who claim to be professionals usually stumble upon the medical billing career by doing six weeks to six months of part time or online billing courses. They are poorly staffed, and 85% of the time uninsured for errors and omissions.

If by any luck you find a medical billing company that’s in business for more than 5 years and actually has errors and omissions insurance, upon close examinations you will discover that their insurance policy does not provide much coverage and has tremendous restrictions.

How are we different? As medical billing company specializing in the complex business of No-Fault medical billing and collection we are insured for errors and omissions.

Much like your own malpractice insurance, if we do something wrong, you have a recourse. You can hold us accountable for your financial loss. If we become a cause of your financial loss not only you can fire us, you can also file a claim against our errors and omissions insurance, and recover monies.

Control

Your In-House Billers: The biggest misconception by physicians is the illusion of being in control of their money by having in-house billers. How can educated and intelligent physicians who are licensed professionals even fathom that thought is beyond our comprehension.

The illusion of being in control is often supported by some of the following statements by the physicians:

1. “I can’t outsource my billing because in-house billing keeps me in control” or
2. “I don’t trust anyone with my money that’s why I keep it in-house” or
3. “I want my money to be near me where I can watch it everyday” or
4. “No one can watch my money for me like I can”
5. “My billing staff has been working for me forever and they are doing a great job”
6. “My in-house billers having been doing a great job all this time”

Lets take a moment and have a serious and practical discussion.  When it comes to control there is no way that a healthcare provider can ever obtain true / complete control of his money by utilizing in-house billers.

The following is a series of questions and answers that will highlight this point. 

Q. If your in-house biller does not bill a procedure or bills it after the 45 days of service how will you ever find out? If you do find out what is your recourse?

A: This is a real troubling question for most physicians. Throughout our experience we repeatedly come across practices, which did not bill the procedures rendered by the physician(s) or billed were submitted late.

Most physicians think they have great in-house billers, a set system is at work and nothing can skip a beat. Yet we get hired to do an audit, and actual procedures that were never billed keep popping up.  Procedures not billed at all and late submission of No-Fault bills usually amount to about 7% of each practice we have audited.

Bloated bills, wrong ICD and wrong CPT codes amount to about 20% of in-house billing.

How are we different? Regardless of which EMR or Paper Back System your practice may be using, out No-Fault billing software will be compatible with it.  The system is designed to ensure that each procedure rendered by the physician is billed accurately and within 30 days of the service. Our staff, to ensure this process, conducts a monthly micro audit of each practice we bill.

Q. If your in-house biller detects his/her own mistake and covers it up within your billing system how will you ever find out?

A: The answer is very simple, the chance of you discovering such acts are almost zero to none. Yes! Really, it’s sad but true.

How are we Different? Our customized No-Fault billing software is built with an assembly line theory of operation. The entire No-Fault billing and collection process is divided in steps then linked to each other, each step being dependent on the previous step. Even the tiniest mistake will cause an alert immediately demanding managerial attention. Mistakes cannot be hidden or covered up.

Q. If your in-house biller deletes a claim or many claims erroneously or purposely, how will you ever find out?

A: The answer is very simple, you may never find out.  Yes! Really it’s sad but true.

How are we Different? Our customized No-Fault billing software was designed with this very problem in mind. Once a patient account is created, it cannot be deleted. All bills, and supporting documentation is protected within a patient’s file.  No one can over ride this feature, not even the management.

Q. If your in-house billers continuously run inaccurate accounts receivable (AR) reports how will you ever find out?

A: The answer is very simple, you will never find out. In-house billers can manipulate accounts receivable reports purposely or erroneously. There is no way you will ever find out. You have no real control over them; even if an office manager is watching them it's humanly impossible to watch someone’s performance every minute of the day.

Your In-house billers are reliant on on some off-the-shelf medical billing software, which was designed to bill commercial medicine, Medicare, and Medicaid. It has been tweaked to perform the task of No-Fault billing but certainly was not build to do so.

The AR aging reports can never be accurate because the No-Fault accounts receivable age cannot be measured in the same format as the commercial, Medicare and Medicaid receivable.

How are we different? Our No-Fault billing software was built from the ground up to perform the task of No-Fault billing.  There is a zero chance of inaccurate accounts receivable reports. No-Fault bills that are generated are accounted for, down to the last penny until they are resolved; nothing can get written off, deleted or manipulated.

Outstanding No-Fault bills earn a 2% a month statutory interest; the AR aging reports generated by us calculate that interest and present true and accurate AR reports.

Utilizing our services, control lies with the physician.  Our customized No-Fault billing software has over 150 standard accounts receivable reports. We are sure that one of them will fit your needs and if needed one can be custom created to suit your needs.

Rest assured, whether you use one of our pre-existing reports, or have us create a customize accounts receivable report; the data will be true and accurate.

Q. Who is conducting financial audits, to insure that nothing slips through the cracks?

A: Your In-house billers may be doing a cleanup once a year or every six months, however the chances of something slipping through the cracks are very high. We have seen this happen multiple times with in-house billers and many so called “professional billing companies”.

How are we different? As a standard procedure every client’s account is micro audited on a monthly basis. This eliminates any chance of having things falling through cracks.

Q. Are there any set procedures/processes that are followed by your in-house billers to conduct such audits?

A: Throughout our experience we constantly come across two scenarios. Either audit processes/procedures do not exist or if they do, they are very cavalier. In-house billers are not auditors, they are not data analysts, and they certainly are not auditing to find/correct their own mistakes. In fact many in-house billers do not reveal their mistakes, even if they do find them, in fear of losing their jobs.

NOTE: There isn’t any medical billing software available in the market that can audit No-Fault Accounts Receivables, truly and accurately. As stated above, there is not any medical billing software in the market that was created for the sole purpose of No-Fault billing and collection.

How are we different? New York No-Fault medical billing is not processed like any other medical billing, the processes are completely different from Commercial Billing, Medicare and Medicaid. We built a comprehensive “No-Fault billing audit” feature in our No-Fault billing software.

Our Auditing Approach: We combined the audit of the No-Fault billing and collection’s process with the audit of the No-Fault accounts receivable. Each month our auditors conduct a micro audit to determine that each No-Fault billing and collection step is being followed in a timely manner. This ensures a speedy recovery of funds and eliminates any chances of things slipping through the cracks.

Q. How long has your in-house billing staff worked for you?

A: Most physicians feel that their in-house billing staff has been with them for very long time, that they are doing a fine job, money is coming in, and there is no reason to make any changes.

Food for thought: When was the last time one of your in-house billers came to you and reported that something went wrong? And it was their fault? Can you really be that naïve to think that the billing staff has never made a mistake that may have cost you thousands if not tens of thousands of dollars in financial loss?

We present a 10,000-dollar challenge; we offer a complimentary audit of your in-house billing department. Our audit will determine if there are possible defects in your billing software, defects in billing procedures, defects in verifications response procedures, defects in the mailing system, defects in denial management, and any defects in the collection process are present.

We will match each portion of the audit with our own system and show you not only flaws and defects in yours, but also our customized No-Fault billing software is better. If we fail to do so we will gladly give you 10,000 dollars, no catch and no fine print.  (READ MORE)

Financial Technology at Work

Your In-house Billers:

We have customized accounting software built right into our No-Fault medical billing system. Each dollar billed by us is accounted for on every step of the way till it reaches your bank account.

Real Time Accounting & Financial Overview: What good is any billing software if it can’t produce on demand accounting? Accounts receivable reports, aging reports, profit and loss ratios, we wanted to get away from all this needless reporting that results to nothing, but more reporting and confusion. The old fashion aging reports and account receivable reports leave many questions unanswered.  There is no billing or accounting system that can answer the question, where exactly is the physician’s money?

Strategic partners: We speak with the physicians and selected staff monthly (as well as on an "as per needed basis") to review the monthly reports, which provide an excellent picture of the practice's billings and collections.

Custom reports: We offer over 150 Business Intelligence Reports. A Customized Accounts Receivable Report and or A Customized Business Intelligence Report, best suited for your practice and accounting is provided on monthly basis.

Custom User Friendly Reports: We decided to create an application that would address the needs of No-Fault accounting. With our accounting system, physicians can actually create custom reports to suit their individual needs.

Financial Report (Insurance Company): If you want to know how much money each individual insurance company owes your practice, this reporting system provides a financial overview breakdown of just that.

Financial Report (Medical Procedure): This feature of the reporting system allows you to get real time financial information using the query of any individual medical procedure, for example query of (EMG/NCV) will produce a report indicating how much money each insurance company owes your practice just for (EMG/NCV).

Financial Report (Multiple Locations): If you have a multi-location practice by using the location query you can produce any of the reports and cross-reference them with other locations, add medical procedure reports to the same reports for further detailed analysis.

“TFSS” True Financial Snap Shot: Where is your money?Our real time accounting system highlights exactly what stage each and every individual claim is at any given moment. This report empowers the physicians to get an accurate financial overview of the entire practice rather than relying on just the billing company or the collection attorney’s word.

TEN Thousand Dollar Challenge: Let us conduct a 90 minute, complimentary audit of your billing department. If we don’t find any issues that may make you lose money, we will give you $10,000.00 dollar case, Guaranteed!